We understand your time is important, which is why we use Sendle to ensure your order is delivered to your door as soon as possible.
How long will it take for my order to arrive?
WeeCare 24/7 can deliver products to your door step Australia wide. Once you have placed your order it will be despatched within 24 hours*.
* If an order is placed on a weekend, it will be processed the next business day.
How long will it take for my order to arrive over the Christmas and New Year period?
Our courier services will be operating throughout the Christmas period, excluding public holidays. As this is a busy time of year, please allow additional time for orders to be delivered to avoid disappointment.
Do you have set delivery times?
No, as delivery companies are third party contractors we generally have no control on delivery times. These companies will service your area 1 to 4 times per day.
What will happen if I'm not home when my order arrives?
Normally the delivery agent will leave a card advising that they attempted delivery and instructions on how you can receive your package.
If you think you may not be home, you can also advise WeeCare 24/7 on where you would like the goods to be delivered eg. "Please leave near the Front Door if no one is home". This message will be passed onto the delivery agent. Any other special delivery instructions should be provided when placing your order.
Do you accept international orders?
We regret that we can only supply customers within Australia.
How do I organise a customised order?
When you place an online order please leave your instructions in the "Special Delivery Instructions" during the checkout process.
• Discrete packaging
Can I check where my order is?
Yes you can check the progress of your online order at anytime by logging into your account. Simply input your email address and password to access your account.
For all other orders, contact our Customer Service team on 0476 077 514 or email firstname.lastname@example.org. Please provide your customer number and order details to assist us with your query.